At SENY.US, we are committed to ensuring your satisfaction with our products and services. Our refund policy is designed to be fair and transparent:
Eligibility for Refunds:
- Time Frame: You have 7 days from the date of purchase to request a refund.
- Condition: To qualify for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it.
Non-Refundable Items:
- Certain items, such as customized products or digital downloads, may not be eligible for refunds. Please refer to the product description for specific details.
Refund Process:
- Initiate a Return: Contact our customer service team at [insert contact information] to request a return authorization.
- Return Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure the item reaches us safely.
- Inspection: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- Refund Issuance: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider’s policies.
Exchanges:
- If you received a defective or damaged item, please contact us at [insert contact information] to arrange an exchange.
Late or Missing Refunds:
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company; it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund, please contact us at [insert contact information].
Contact Information:
- Email: contact@seny.us